Solution Overview

Solutions
Key Features
- Records requests and allocates them appropriately
- Electronic and paper request applications can be handled
- Inbound paper document scanning, data extraction and storage
- Automated outbound correspondence management
- Automated workflow involving all staff associated with any given request
- Progressive alarm warning off approaching deadlines for all tasks
- Automatic adjustment of response deadline date where ‘frozen’ days are logged
- Pre-defined and user defined report generation
Benefits
- Enables low cost management of information
- Shortens request response times and provide faster turnaround
- Information residing in unstructured sources e.g. Word, PowerPoint, PDF is easily found and instantly accessible
- Facilitates self-service access to information
- Enforces consistency
- Auditable accountability
- Improves public service
- Compliant with Public Sector requirements
- Rapid deployment & low implementation costs
Screen Shots
Case Studies

Solutions Overview

Freedom of Information Request Management

Overview

The Freedom of Information (FoI) Act 2000 came into full effect in the UK on 1st January 2005 from which date all Public Sector bodies are legally compelled to comply with its stringent regulations: any information held by public bodies, with some specified exclusions, must be made available on appropriate application.

This Act imposes specific requirements:

Requests must be processed in thirty days
All relevant information must be identified to ensure appropriate disclosure and charging
Effective records of the entire process and its actions have to be established and maintained
The ability to demonstrate compliance with the new legislation

Whilst every public body has the same generic requirements for a solution to automate and manage FoI requests Azolve is aware that each implementation will vary due to a number of potential factors, most specifically those concerning internal practices and IT infrastructures, and the architecture of our software enables us to tailor solutions to suit specific requirements.

Azolve’s FoI solution provides all the necessary functionality to process, manage and report on all requests for information whilst ensuring compliancy with the Freedom of Information Act. Azolve solutions are web architected which eases integration into existing practices, increases flexibility of access and promotes rapid adoption through browser familiarity.

Automated outbound correspondence management

Azolve can manage the triggering of outbound letters, forms and documents. Templated documents are prepared and the system will insert data accordingly to personalise the correspondence. The type of documents and the timings are managed through the workflow. A complete audit of all correspondence is available.